Shipment
Whiteline Modern Living ships between 24 to 48 business hours after a purchase order is confirmed and paid for. Our shipping rates are approximately 10% to 15% of the total Invoice depending on the shipping address in the United States warehouse to warehouse only. For drop-ship orders shipping costs vary and will be provided upon request. You can also make arrangements to have your order picked up and shipped by your preferred carrier from our warehouse in Miami, Florida in which case WHITELINE will not be responsible for any costs or damages associated with such shipment. No pick-up charges apply. For LTL shipments if palletizing is required, a fee will be applied. $25 for standard pallet size or $35 for double pallet size.
Returns
Returns are accepted within 30 days from the invoice date. Returned items are subject to a 25% restocking fee and notification of return must be made no later than 48 hours after receipt of merchandise. Shipping charges are not refundable. The Dealer is responsible for repackaging and return transportation. Returned items must be shipped back to WHITELINE in their original packaging, with no signs of use, wear or damage.
Upon receipt, WHITELINE will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return, or deduct any damage repair cost from the refund balance. Refunds will be issued within 14 days from the receipt of the returned merchandise; on the other hand, Credit to your account will occur as soon as the product is received and inspected.
If the return is an exchange for damaged merchandise, WHITELINE will replace the defective item or part at no cost to the Dealer.
Dealers must obtain a RMA (Return Merchandise Authorization) prior to the return of any merchandise. Failure to obtain such authorization may result in refusal of return. You may obtain a RMA by logging in to our web site at www.whitelinemod.com.
*All requests for returns must be by the Dealer and not the END USER. All end users must contact the Dealer they originally ordered from if they wish to make a return.